Public Engagement Strategy of Gonabad University of Medical Sciences
Gonabad University of Medical Sciences, in line with fulfilling its organizational mission, strives to provide its services to visitors and stakeholders with the highest quality and efficiency, aiming to be recognized as one of the leading organizations in public service delivery.
Undoubtedly, achieving this goal requires delivering efficient, scientific, and well-evaluated services with honesty, as well as engaging with the public and understanding their opinions—especially in assessing their satisfaction with the services received. An organization succeeds in service delivery when it can gather feedback, suggestions, and criticisms from its audience and implement appropriate strategies within the framework of the law to improve services and enhance customer satisfaction.
To this end, Gonabad University of Medical Sciences collects feedback, suggestions, and criticisms from all segments of society—particularly elites, specialists, and experts—through direct communication with the highest executive authority of the university. After analyzing the received input, if the results are effective in improving service delivery, they are incorporated into the university's policies and programs.