Service Level Agreement (SLA)
Dear Visitors, Hereby, the Service Level Agreement of the Gonabad University of Medical Sciences website portal is presented to inform our valued visitors. The purpose of this agreement is to define the expected quality of services provided by Gonabad University of Medical Sciences for the service recipients.
This statement specifies the mutual agreement regarding these services, monitoring methods, and the responsibilities of Gonabad University of Medical Sciences when necessary.
Responsibilities and Commitments:
Using the contact information provided on this website, you can send and track your requests and complaints to the relevant department.
The service desk has been established to provide guidance and information about electronic and non-electronic services for visitors. (Gonabad University of Medical Sciences Headquarters – Tel: +98 51-5722-3513 ext. 200 – Ms. Heydari)
Additionally, to contact all departments, you can use the Web-based Telephone Information Center http://118.gmu.ac.ir to search for department numbers and contact information.
This website is available to visitors full-time, provided the necessary telecommunications infrastructure is in place. Any technical issues or service interruptions will be promptly communicated.
To help improve service quality on this website, please send your feedback to website@gmu.ac.ir.